Return & Refund Policy – Saudi Mart . Store
At Saudi Mart . Store, we want our customers to have a satisfactory shopping experience.
Return Eligibility
Customers may contact us regarding a return or replacement if the product:
- Arrives damaged
- Is defective
- Is significantly different from the product description
- Is the wrong item
Please contact us as soon as possible after receiving your order.
Return Request
To request a return or replacement, please email:
Please include:
- Order number
- Customer name
- Description of the issue
- Clear photos or video showing the product and the problem
Our team will review the request and provide further instructions.
Damaged or Defective Products
If your product arrives damaged or defective, please contact us before attempting to return it. We may request photographs or video evidence to help us evaluate the issue.
Change of Mind
Returns due to a change of mind may not be accepted for every product. Eligibility depends on the product and its condition.
Refunds
If a refund is approved, the refund will be processed according to the original payment method and applicable payment-provider processing times.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, personal-use, or other applicable restrictions.
Return Shipping
Where applicable, return shipping arrangements and costs will depend on the reason for the return and the circumstances of the order